Members

Every member, plan and renewal in one clean database

Tuckly member management replaces spreadsheets, registers and WhatsApp groups with one searchable member database.

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What you get

Profiles that tell the full story

Contact details, plan, payments, attendance, PT sessions, measurements, photos and notes on one screen.

Plans for every model

Monthly, quarterly, annual, class packs, PT packages, family and corporate plans with pro-rated upgrades.

Renewals on autopilot

Expiry alerts, automated reminders on WhatsApp and SMS and one-tap renewals from the member app.

Freeze, transfer, extend

Handle holidays, injuries and transfers without breaking billing or losing history.

A member database built for gym floors, not back offices

Front-desk staff search by name, phone number or member ID and see status at a glance: active, due, expired or frozen. Colour-coded badges make it obvious who needs a conversation before they walk onto the floor.

Bulk import from Excel, Google Sheets or your old software takes minutes. Tuckly maps columns automatically and flags duplicates, so Southbank Strength can move Australia members over in an afternoon.

Unlimited custom fields and tags
Digital waivers and e-signatures
Document storage (ID proof, medical forms)
Body measurements and progress photos
Member notes visible to staff only

Membership plans that match how gyms in Australia actually sell

Create plans with any duration, price and access rules. Add joining fees, discounts, trial passes, day passes and add-ons like lockers or towel service. Pro-rated upgrades and downgrades are calculated for you, with the difference collected through Direct debit.

Monthly, quarterly, half-yearly and annual plans
Class packs and session-based PT packages
Family and couple plans with shared billing
Corporate memberships with employer invoicing
Time-restricted (off-peak) and multi-location access

Never lose a renewal again

Tuckly tracks every expiry and nudges members automatically: 7 days before, 1 day before, on the day and after. Members renew from the app or a payment link without calling the desk. Your dashboard shows renewals due this week and the revenue at stake.

Billing & payments Branded member app Attendance & access control

FAQ

Member management: common questions

Can I import my existing members into Tuckly?

Yes. Upload an Excel or CSV export from your current software or spreadsheet. Tuckly maps the columns, detects duplicates and imports plans, expiry dates and balances. Our team does the migration free on Growth and Pro plans.

Does Tuckly support family or corporate memberships?

Yes. Family plans share one bill across members; corporate plans let you invoice an employer monthly while each employee gets their own check-in and app access.

Can members freeze their membership?

Members can request a freeze from the app and staff approve it in one tap. The expiry date extends automatically and billing pauses for the freeze period.