Refund policy
Last updated · Applies to Tuckly customers in United States and worldwide
We want every gym to be confident choosing Tuckly. This policy explains when subscription fees paid to Tuckly Technologies are refundable. It does not cover payments your members make to your gym through payment gateways, which are governed by your own refund terms and your gateway's rules.
1. Free trial first
Every plan includes a 14-day free trial with full features and no payment method required, so you can import your members, connect Stripe and run your gym on Tuckly before paying anything.
2. Monthly plans
Monthly subscriptions can be cancelled at any time from your billing settings. Your access continues until the end of the current billing period. Monthly fees already paid are not refunded, except where required by law or where the Service was unavailable for a prolonged period attributable to Tuckly.
3. Annual plans: 14-day money-back guarantee
If you purchase an annual plan and cancel within 14 days of the first payment, we refund the full amount. After 14 days, annual plans are non-refundable, but you can continue using the Service until the end of the paid year or switch to a lower plan at renewal.
4. Add-ons, hardware and services
Add-ons (extra locations, SMS and WhatsApp credits) are non-refundable once used. Biometric devices and other hardware purchased through Tuckly partners carry the manufacturer's warranty and the partner's return policy. Paid onboarding or migration services are refundable only if the work has not started.
5. Duplicate or erroneous charges
If you are charged twice or charged after cancelling, contact us and we will refund the erroneous charge in full within 5–10 business days.
6. How to request a refund
Email support@tuckly.co from your account email with your gym name and invoice number. Approved refunds are returned to the original payment method in USD; bank processing may take 5–10 business days. Sales tax on refunded amounts is reversed with a credit note.
7. Changes
We may update this policy; the version in force when you paid applies to that payment. Questions: support@tuckly.co.